Frequently Asked Questions
Everything you need to know about your Alabaster experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Alabaster ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna.
How should I care for my Alabaster garments?
To ensure longevity, we recommend following the care label instructions on each piece. Most of our delicate fabrics prefer cold hand washing and laying flat to dry.