Returns & Exchanges
At Alabaster, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unwashed and unworn items with original tags attached into the original shipping box or a secure mailer.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing